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Non-Discrimination Notice

Health Net complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Health Net does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Health Net:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, accessible electronic formats, other formats).
  • Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, contact Health Net's Member Services telephone number listed for your state on the Member Services Telephone Numbers by State Chart. From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.

If you believe that Health Net has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by calling the number in the chart below and telling them you need help filing a grievance; Health Net's Member Services is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019 (TTY: 1-800-537-7697).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Member Services Telephone Numbers by State Chart

State

Telephone Number and Plan Type

Arizona

1-800-977-7522 (TTY: 711) - HMO and HMO SNP

Arkansas

1-855-565-9518 (TTY: 711) - HMO

Florida

1-877-935-8022 (TTY: 711) - HMO and HMO SNP
1-833-603-2971 (TTY: 711) - Joint Venture

Georgia

1-844-890-2326 (TTY: 711) - (HMO)
1-877-725-7748 (TTY: 711) - (HMO SNP) 

Illinois

1-855-766-1736 (TTY: 711) - HMO
1-833-293-5966 (TTY: 711) - Joint Venture

Indiana

1-855-766-1541 (TTY: 711) - HMO and PPO
1-833-202-4704 (TTY: 711) - HMO SNP 

Kansas

1-855-565-9519 (TTY: 711) - HMO
1-833-402-6707 (TTY: 711) - HMO SNP 
1-833-816-6623 (TTY: 711) - Joint Venture

Louisiana

1-855-766-1572 (TTY: 711) - HMO 
1-833-541-0784 (TTY: 711) - HMO SNP 

Mississippi

1-844-786-7711 (TTY: 711) - HMO
1-833-260-4124 (TTY: 711) - HMO SNP 

Missouri

1-844-786-7711 (TTY 711) - HMO
1-833-260-4124 (TTY 711) - HMO SNP

New Mexico

1-844-810-7965 (TTY: 711) - HMO SNP

Ohio

1-855-766-1851 (TTY: 711) - HMO
1-866-389-7690 (TTY: 711) - HMO SNP 

Pennsylvania

1-855-766-1456 (TTY: 711) - HMO
1-866-330-9368 (TTY: 711) - HMO SNP 

South Carolina

1-855-766-1497 (TTY: 711) - HMO and HMO SNP

Texas

1-844-796-6811 (TTY: 711) - HMO
1-877-935-8023 (TTY: 711) - HMO SNP

Wisconsin

1-833-981-0042 (TTY: 711) - HMO
1-877-935-8024 (TTY: 711) - HMO SNP


Health Net complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Health Net does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Health Net:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, accessible electronic formats, other formats). 
  • Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. 

If you need these services, contact Health Net’s Customer Contact Center at 1-800-431-9007 (Jade, Sapphire, Amber, and HMO SNP), 1-800-275-4737 (all other HMO).

From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.

If you believe that Health Net has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by calling the number above and telling them you need help filing a grievance; Health Net’s Customer Contact Center is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019 (TDD: 1-800-537-7697).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.